Sealy Mattresses SUCK!
We purchased a King sized Sealy Mattress from American in Waukesha December of 2003. Slowly over time the mattress has been developing a sag in the middle and it is getting very uncomfortable to sleep. I continue to edge over to the far corner of the bed every night just to fight from sinking in the middle. We originally had the “Sealy bed Frame” that came with the mattress, that they recommend and it still sags. So I went out and bought a brand new, solid oak bed frame thinking this may help the mattress from sagging. I could put the mattress on a cement floor and it still sags. So I called American to see if they still warranty this and it is covered under Sealy for 10 years. The girl tells me they have to have a service guy come out and examine the bed before they can put in a claim for a warranty and it will cost $50.00 for the service call. So I agree to have them come take an assessment of the mattress. The service guy calls me before he makes his visit what he will be looking for sagging greater than 1 ½ inches, bulging sides etc… he did not mention any thing else. He arrives minutes after his call and as soon as he looks at the mattress he tells me it is not covered under warranty because the manufactures hazard tags were removed, before he even assessed the mattress. So it was like, there goes $50.00 down the drain for him to tell me that. Then he measures with a piece of thread and paper clip from one ends of the bed to the other and takes a ruler in the center to find it sags 1 3/8 inches. He continues to state that Sealy will not cover the warranty unless that hazard tag is on. I told him the original Sealy emblem is on and perfectly intact stating the manufacture, so why do you need the hazard tag? Hmmm…. Then he sees a small purple stain on the side of the mattress from when I accidentally splashed a glass of wine and I could not get out the stain. He told me they will not return the mattress with the stain. Then he tells me to maybe put some sheets of particle board under the mattress for support, WTF! So now I am really mad because I have the receipt, warranty in hand, paid over a 1000.00 for this latex crap pillow top bed that retains body heat. Top it off that they won’t accept a bed with a stain, what do they do with the mattress, re sell them?! Hmmmm. So what do we do? Call them next year when the bed has sagged past 1 ½? I think the company re issues those beds to other people like myself and are turning huge profits on consumers. My advice to you, DON’T BUY ANY SEALY CRAP NOR ANYTHING FORM AMERICAN TV, NEITHER STANDS BY THEIR WARRANTY!
I tried calling Sealy several times and no answer. Just a bunch of automated run around and then they want my claim number which I don't have! What really pisses me off is that the service guy kept giving me advice on how to make the mattress more firm in the middle by rigging it. I just bought a new BED, HELLO! There are no warped boards underneath for support, the shit is all brand new. He told me I should try putting another leg under the bed in the center for more support. Give me a F***** break!
I had a VERLO mattress when I was single and it was the best! I am checking into buying another but I just hate the fact that we will spend another $1000.00 for a mattress. And I am NEVER, EVER, buying a mattress with LATEX in it. I don't care what the F*** they say, the shit retains heat and it SUCKS!